The Day Program Supervisor is responsible for the ongoing direction, coordination, and day-to-day operation of the assigned day program site.

The Center for Family Support (CFS) mission is to provide support and assistance to individuals with developmental and related disabilities. We are the first agency in New Jersey and New York to achieve the Council on Quality and Leadership Certification (CQL). By achieving this certification, it shows our commitment and dedication to creating services that enhance and improve the quality of life for individuals with disabilities.

Our industry-leading benefits include:

• 401(k)
• Dental Insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Supervises program instructors and other assigned staff. Carries out supervisory responsibilities in accordance with the organization’s policies and procedures. Responsibilities may include interviewing and hiring, onboarding and training, scheduling and assigning work, monitoring performance, providing coaching and feedback, recognizing employee contributions, addressing complaints and resolving problems.

• Participate in assessing individuals’ preferences, interests, strengths, support needs, and long-range goals.
• Develop, coordinate, and implement engaging activity programs aligned with the day program’s core categories, including the Meaningful Day curriculum.
• Assist in developing and maintaining the monthly activity calendar and implement activities for assigned groups.
• Assist in promoting community presence, inclusion, skill development, and meaningful participation.
• Assist with obtaining, coordinating, and processing referrals; communicate with appropriate internal and external contacts regarding referral information and program access.
• Supervise and support individuals served to promote health, safety, dignity, rights, independence, and maximum participation in program activities.
• Ensure that individuals receive supports consistent with their Individual Service Plan (ISP), Person-Centered Plan (PCP), and other applicable plans, including coordination of medication-related procedures, meal planning, and behavior-support strategies in accordance with training, authorization, and agency policy.
• Monitor individuals’ health and medical needs, recognize and promptly report any changes, concerns, incidents, or emergencies, and follow applicable notification and documentation procedures.
• Maintain appropriate communication and professional relationships with individuals’ families, guardians, and other authorized representatives, providing updates and addressing questions or concerns as appropriate and consistent with confidentiality requirements.
• Ensure program documentation, attendance records, service notes, and other required billable records are accurate, complete, and submitted within required timeframes.
• Assist in developing and implementing appropriate vocational, habilitative, and skill-building goals, and monitor progress toward individual outcomes.
• Act as an appropriate role model and promote respectful, person-centered interactions among staff and individuals served.
• Provide day-to-day direction and oversight to program staff; address workplace concerns and performance issues consistently and in accordance with organizational policies and procedures.
• Participate in assessing individual satisfaction and use feedback to identify opportunities to improve program quality and the experience of individuals served.
• Maintain a safe, organized, and supportive program environment and communicate operational, staffing, health, safety, and service concerns to the VP of Day Services as appropriate.
• Follow all agency procedures regarding incident reporting and reporting possible abuse. Cooperate with Agency and Department staff during any investigations, inquiries, and inspections.
• Attend monthly Supervisor meetings and other required meetings, trainings, and program reviews.
• Perform related work as assigned. Additional tasks and responsibilities may be assigned based on program and organizational needs.

Competencies

• Leadership and staff development: Provides effective supervision, coaching, training, and performance management to program staff. Fosters a positive team culture, promotes accountability, and supports employee growth to ensure high-quality service delivery.
• Integrity and accountability: Demonstrates responsibility in overseeing program operations, staff performance, documentation, and service delivery. Takes ownership of decisions, follows through on commitments, and models ethical behavior in all interactions.
• Person-centered service delivery: Promotes and implements person-centered practices by supporting individual preferences, strengths, goals, and choices. Ensures services and activities are meaningful, individualized, and aligned with each person's ISP, PCP, and desired outcomes.

• Communication and relationship management: Builds and maintains collaborative relationships with individuals served, families, staff, community partners, referral sources, and interdisciplinary teams. Communicates clearly, professionally, and effectively to support positive outcomes and program success.
• Program planning and coordination: Effectively develops, coordinates, and implements activities, schedules, community opportunities, and vocational experiences. Ensures programs are engaging, goal-oriented, and responsive to the needs of individuals served.
• Community engagement and inclusion: Promotes meaningful community participation, volunteer opportunities, employment experiences, and inclusive activities that enhance independence, skill development, and community presence.
• Health, safety, and risk management: Ensures the well-being and safety of individuals served by monitoring health needs, responding appropriately to emergencies, implementing support plans, and maintaining a safe program environment. Follows all incident reporting and abuse prevention procedures.
• Compliance and documentation: Maintains accurate, timely, and complete records, service documentation, attendance data, and billing-related information. Ensures compliance with agency policies, regulatory requirements, and program standards.
• Operational and organizational effectiveness: Manages staffing schedules, program resources, workflow, and daily operations efficiently. Prioritizes tasks, addresses coverage needs, and maintains organized systems that support quality services.
• Problem-solving and decision-making: Identifies challenges, analyzes situations, and implements effective solutions to support individuals, staff, and program operations. Exercises sound judgment and escalates concerns appropriately when needed.
• Quality improvement and customer focus: Evaluates program effectiveness, seeks feedback from individuals served and stakeholders, and implements improvements to enhance service quality, satisfaction, and outcomes.
• Adaptability and flexibility: Responds effectively to changing program needs, staffing demands, regulatory requirements, and organizational priorities. Adjusts approaches while maintaining professionalism and service excellence.
• Professionalism and role modeling: Demonstrates respect, reliability, professionalism, and a commitment to the agency's mission. Serves as a positive role model by promoting dignity, inclusion, and respectful interactions among staff and individuals served.
• Attention to detail: Monitors program operations, documentation, billing records, schedules, and individual support plans with accuracy and thoroughness. Ensures all requirements are completed correctly and within established timeframes.

• Bachelor’s degree in Special Education or a related field preferred; college coursework and a minimum of two years of experience working with individuals with developmental disabilities. Relevant supervisory or program-management experience preferred.

The Center for Family Support provides equal employment opportunities to all. We celebrate the wonderful qualities that make each of us unique and greatly value how they enrich the work we do. If you want to work with a caring group of people making a difference in the lives of the people we serve, apply today!

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