Job Title: Onboarding Specialist
Location: New York HQ
Reports to: VP of Attraction and Engagement
Department: People and Culture, Human Resources

FLSA/Status: Exempt/FT

Salary: $66,300 annually

The Onboarding Specialist is responsible for leading full cycle onboarding for new hires from post offer through start date, ensuring a smooth, compliant, and welcoming experience for employees joining The Center for Family Support, Inc. This role plays a critical operational and candidate experience function, partnering closely with Talent Acquisition, People & Culture, Staff Development, HR Business Partners, and Payroll.
The ideal candidate is highly organized, detail oriented, collaborative, and experienced in onboarding within a regulated human services or healthcare environment.

Our industry-leading benefits include:

• 401(k)
• Dental Insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Onboarding & Compliance

• Manage and oversee end‑to‑end onboarding processes from signed offer letter through successful completion of all pre‑employment requirements and first‑day readiness.
• Utilize the Paycom onboarding portal to complete new hire entry, onboarding workflows, documentation, and task tracking.
• Ensure all required pre‑employment checks are completed accurately and timely, including:
  • New York State Justice Center checks through OPWDD
  • Staff Exclusion List (SEL)
  • Fingerprinting / Criminal Background Check (CBC)
  • Statewide Central Register (SCR)
  • Mental Hygiene Law (MHL) checks
  • Reference checks
  • TB screening and other health clearances as required
  • DMV Abstract as required
  • Malpractice Insurance as required
• Monitor onboarding progress and proactively follow up on missing or outstanding items to avoid delays in start dates.

Tracking, Reporting & Metrics

• Track and report on time‑to‑hire metrics, specifically from signed offer letter to completion of all pre‑new employment orientation requirements.
• Maintain accurate onboarding records and status reporting within Paycom, internal tracking tools, and dashboard.
• Identify onboarding bottlenecks and recommend process improvements to increase efficiency and candidate experience.

Orientation & Employee Experience

• Partner with the Staff Development team to prepare for and host biweekly New Employee Orientation (NEO), including logistics, materials, and day‑of coordination.
• Support a warm and engaging onboarding experience that reflects CFS’s mission, values, and commitment to our workforce.
• Conduct stay interviews and exit interviews, documenting themes and sharing insights with People & Culture leadership.

Cross‑Functional Partnership

• Collaborate closely with VP of Attraction and Engagement, Recruiters, the Talent Acquisition Coordinator, and other Onboarding Specialists in a team‑based environment.
• Keep recruiters and hiring managers informed of new hire onboarding progress, start‑date readiness, and first‑week instructions.
• Partner with the People & Culture team on internal engagement initiatives, including: Employee Recognition Luncheons and New Hire Welcome Breakfasts and other staff events.
• Manage employee recognition processes including EOM and others.
• Assist HR Business Partners and Payroll with HR components of biweekly payroll, including new hire setup, audits, and issue resolution as needed.
• Occasional travel to other CFS program locations is required to support onboarding, orientation, or operational needs.

Required

• Associate’s degree required; bachelor’s degree preferred.
• 2–4 years of experience in onboarding, HR operations, or talent acquisition—preferably in human services, healthcare, or a highly regulated environment.
• Working knowledge of New York State pre‑employment requirements (Justice Center, OPWDD, SCR, CBC, etc.) or demonstrated ability to learn quickly.
• Experience working in an HRIS or onboarding system (Paycom experience strongly preferred).
• Strong organizational skills with the ability to manage multiple hires simultaneously and meet deadlines.
• Clear, professional written and verbal communication skills.

Preferred

• Experience supporting high‑volume hiring or multi‑site operations.
• Comfort working cross‑functionally with recruiters, HRBPs, payroll, and training teams.
• Demonstrated commitment to inclusive, candidate‑centered onboarding practices.

What We Offer

• Mission‑driven work supporting individuals with intellectual and developmental disabilities
• Collaborative, people‑centered culture
• Clear growth pathway within Talent Acquisition, People & Culture, and Human Resources

The Center for Family Support provides equal employment opportunities to all. We celebrate the wonderful qualities that make each of us unique and greatly value how they enrich the work we do. If you want to work with a caring group of people making a difference in the lives of the people we serve, apply today!

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