Job Title: VP of Quality Enhancement                             

Reports to: SVP-Chief Compliance & Risk Mgmt. Officer

Department: Quality Assurance   

FLSA/Status: Exempt/FT

Salary Range: $145,000-$150,000                                           

Position Summary

The Vice President of Quality Enhancement serves as the senior operational leader responsible for executing the organization’s compliance, quality assurance, continuous quality improvement (CQI), and incident management functions across New York and New Jersey. Reporting to the SVP–Chief Compliance & Risk Management Officer, this role ensures all compliance, CQL, and quality improvement activities are implemented effectively, consistently, and in alignment with organizational policy, regulatory expectations, and best‑practice accreditation standards.

The VP oversees multi‑state compliance operations; directs QA, training, and investigatory staff; manages CQL‑aligned quality initiatives; oversees internal audits; and ensures programs maintain organizational readiness for regulatory review and accreditation. This includes leading the implementation of CQL accreditation plans, ensuring data‑driven quality improvement systems are embedded into operations, and translating regulatory and CQL requirements into sustainable daily practice.

Our industry-leading benefits include:

• 401(k)
• Dental Insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Essential Duties and Responsibilities

• Lead the daily operations of the Compliance and Quality Assurance functions across NY and NJ.
• Provide leadership and supervision to QA staff by overseeing compliance and quality training development and delivery, mentoring investigative and audit practices, and ensuring all training materials and resources reflect current, SVP-Chief Compliance & Risk Management Officer-approved policies and regulatory requirements.
• Direct operational components of incident management, including documentation and follow‑up in IRMA, NJIRMS, and internal QA systems.
• Oversee internal investigations and ensure compliance with regulatory standards.
• Ensure all investigations meet regulatory requirements and internal standards, escalating high‑risk matters to the SVP-Chief Compliance & Risk Management Officer.
• Support the operational functioning of Incident Review Committees (IRC) and Human Rights Committees (HRC), ensuring recommendations are tracked to closure.
• Lead internal audit schedules including program audits, desk reviews, and unannounced visits.
• Willing and able to travel to program sites and locations as needed to support organizational operations and oversight.

CQL & Continuous Quality Improvement (CQI)

• Lead implementation and monitoring of CQL accreditation plans.
• Oversee development and evaluation of the organization’s CQI plan.
• Ensure systems for ongoing monitoring meet CQL standards.
• Develop dashboards and reports reflecting quality, performance, and compliance metrics.
• Facilitate cross‑departmental collaboration to support quality and CQL indicators.

Data & Performance Management

• Direct the development of dashboards, KPIs, and trend analyses.
• Implement systems for analyzing and reporting performance indicators.
• Ensure data integrity across all compliance, QA, and CQI systems.

Organizational Collaboration & Leadership

• Provide technical assistance to program leadership on compliance, QI, and CQL.
• Partner with Operations, HR, IT, Finance, and program staff on compliance integration.
• Represent Compliance, QA & QI on internal and external committees.

Competencies

• Relationship management and operational leadership: Demonstrates strong leadership in managing complex teams, workflows, and cross‑state operations while fostering effective working relationships at all organizational levels.
• Ethical conduct and professional responsibility: Maintains the highest standards of integrity, confidentiality, and ethical decision‑making when handling sensitive information and organizational matters.
• Data analysis and performance improvement: Proficient in analyzing quantitative and qualitative data, identifying trends, and implementing targeted corrective actions to strengthen organizational outcomes.
• Regulatory and accreditation alignment: Applies regulatory requirements, accreditation standards, and best‑practice frameworks, including CQL principles to enhance service quality and organizational compliance.
• Continuous quality improvement leadership: Leads data‑driven CQI initiatives, including developing agency‑wide CQI plans, establishing KPIs, conducting trend analyses, and integrating quality monitoring into daily operations. Skilled in driving improvement cycles using root‑cause analysis and evidence‑based methodologies.
• Professional communication: Produces clear, concise, and well‑structured written and verbal communication; able to translate complex information into accessible, professional materials for diverse audiences.
• Cross‑departmental collaboration: Builds strong collaborative partnerships across departments, programs, and leadership tiers to support unified organizational goals and coordinated service delivery.
• Incident management and investigative expertise: Demonstrates advanced knowledge of incident management protocols, investigatory regulations, and investigative techniques, ensuring thorough, timely, and compliant reviews.
• Policy development and program oversight: Experienced in drafting policies and procedures, conducting program audits, and ensuring adherence to regulatory and organizational standards.
• Organizational and analytical strengths: Exhibits strong organizational, time‑management, analytical, and critical‑thinking abilities to manage competing priorities and complex workloads effectively.
• Independent work and adaptability: Works autonomously with sound judgment, takes initiative, sets priorities, and adapts to flexible schedules required for investigations, audits, and operational reviews.

• Bachelor’s degree required; master’s degree preferred in a health‑related, regulatory, or administrative field.
• Minimum of 7 years of progressive experience in compliance, quality assurance, investigations, or regulatory operations.
• Demonstrated experience managing multi‑state compliance operations and supervising senior‑level staff.
• Strong knowledge of OPWDD (NY), DDD (NJ), Medicaid, and human services regulatory frameworks.
• Comprehensive knowledge of NY/NJ regulatory requirements, OPWDD/JC & DDD regulations, and compliance operations
• Skilled in Microsoft Office Professional Suite (Word, Excel, Access, PowerPoint) and other relevant software tools to support analysis, reporting, and documentation.

The Center for Family Support provides equal employment opportunities to all. We celebrate the wonderful qualities that make each of us unique and greatly value how they enrich the work we do. If you want to work with a caring group of people making a difference in the lives of the people we serve, apply today!

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