The Compliance & Investigative Specialist is responsible for classifying, recording; monitoring; and investigating incidents involving individuals served according to New York State Officer for People with Developmental Disabilities (OPWDD) and agency guidelines. Responsible to help ensure compliance with regulations governing programs, conduct staff training, and provide technical assistance to program staff.

The Center for Family Support (CFS) mission is to provide support and assistance to individuals with developmental and related disabilities. We are the first agency in New York to achieve the Council on Quality and Leadership Certification (CQL). By achieving this certification, it shows our commitment and dedication to creating services that enhance and improve the quality of life for individuals with disabilities.

Our industry-leading benefits include:

• 401(k)
• Dental Insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

• Initiate and maintain contact with local OPWDD Incident Compliance/Incident Management Unit Officers regarding incidents/investigations. Monitor and update CFSNY’s and OPWDD’s IRMA incident databases.
• Conduct investigations of incidents. Injuries, and allegations according to DDD guidelines. Conduct interviews, examine documents, collect evidence, and write reports concerning allegations of abuse and/or other incidents requiring an investigation and/or follow-up.
• Track and record all details of incident/investigation processes in required software tracking programs.
• Maintains all incident files and incident review files. Complete annual incident trend reports.
• Review incidents with administrative team. Ensure appropriate documentation is completed and notifications made in a timely fashion, to agency and government personnel. Track and provide oversight and assistance for incident and investigation record completion. Provide on-call coverage for incidents.
• Chair the agency’s Incident Review Committee and participate in the Human Rights Committee.
• Conduct periodic internal program reviews and comprehensive audits, in conjunction with QA Internal Auditor, both planned and unannounced.  These include record reviews, physical plant inspections and observations of active treatment & staff-individuals supported interactions.
• Provide formal and informal training to program staff. Assist with curriculum development projects.
• Participate in agency and provider association committees as needed.

• Bachelor’s or associate degree in health-related field preferred
• Minimum of 2 years’ experience working with DD populations.
• Proven knowledge of OPWDD incident categories; prior experience with incident management; and skilled in investigative techniques and procedures is a must.
• Candidate must be knowledgeable of OPWDD regulations and experience with program auditing and procedures.
• Proficiency in the use of Microsoft Office Pro (Word, Excel, Access, PowerPoint, and other software) required.
• Excellent organizational, time management, written and verbal communication skills; Proven analytical and problem-solving skills.
• Must demonstrate the ability to work independently and on teams in a fast-paced work environment.
• Must be able to be flexible for investigations & reviews/audits and able to travel to sites as needed.

The Center for Family Support provides equal employment opportunities to all. We celebrate the wonderful qualities that make each of us unique and greatly value how they enrich the work we do. If you want to work with a caring group of people making a difference in the lives of the people we serve, apply today!